Privacy Policy my4d365

1Introduction

my4d365 ("we", "our platform" or "my4d365") is committed to protecting the privacy of every user who registers and uses our services. This Privacy Policy explains in detail our data handling practices, the types of information collected, the purposes for which it is used, the retention period and your rights as a registered user.

By registering an account and using the my4d365 platform, you agree that you have read, understood and accepted the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised to stop using our platform and contact our customer support team to close your account.

This Privacy Policy may be updated from time to time based on changes in law, business requirements or improvements to our data protection practices. Any significant amendments will be communicated to users via their registered email or through an in-platform notice.

2Personal Information We Collect

my4d365 collects information from you in several ways — either directly when you provide it to us, or automatically when you use our services. The types of information we collect include:

• Identity Information: Full name, date of birth, MyKad number or other valid identification document, gender and nationality.
• Contact Information: Email address, mobile phone number and residential address.
• Financial Information: E-wallet details (Touch 'n Go eWallet, ShopeePay), DuitNow account, FPX information and cryptocurrency account details (USDT, BTC, ETH) used for deposits and withdrawals.
• Usage Information: Betting records, deposit and withdrawal transaction history, game preferences, login session duration and platform usage patterns.
• Technical Information: IP address, device type, operating system, web browser type, cookie data and unique device identifiers.
• Communications: Live chat session records, customer support emails and any feedback you send to us.

3Purposes for Using Personal Information

The personal information we collect is used responsibly and solely for purposes related to the delivery of my4d365 services. The main purposes for which the information is used are as follows:

• Creating and managing player accounts, including identity verification (KYC) to meet licensing requirements.
• Processing deposits and withdrawals securely through supported payment methods.
• Monitoring platform activity to detect fraud, money laundering and account misuse.
• Providing 24/7 customer support in Malay and English via live chat and email.
• Sending transaction notifications, policy updates and important account security information.
• Sending promotional offers, bonuses and campaign information — provided you have given consent to receive such communications.
• Improving the user experience through analysis of usage patterns and player feedback.
• Fulfilling legal and regulatory obligations under the international licensing we hold.

4Sharing Information with Third Parties

my4d365 does not sell or rent players' personal information to any third party. However, there are limited situations where data sharing is necessary to allow our services to operate effectively:

• Payment Service Providers: Transaction information is shared with recognised e-wallet operators, banks and cryptocurrency payment platforms to process your deposits and withdrawals.
• Game Software Providers: Certain technical details are shared with licensed game providers to ensure game integrity and fraud prevention.
• Regulatory Authorities: Information may be disclosed to licensing bodies or law enforcement agencies when legally required under applicable law.
• Technical Partners: Infrastructure and cloud service providers that help us operate the platform technically, subject to strict confidentiality agreements.

All third parties working with my4d365 are required to meet data protection standards equivalent to or stricter than those we practise. We are not responsible for the privacy practices of third-party websites or services that are outside our control.

5Cookies and Tracking Technologies

The my4d365 platform uses cookies and similar technologies such as web beacons and session identifiers to improve the user experience and ensure the platform functions properly. There are several types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login, session management and security. These cannot be disabled without affecting your use of the platform.
• Performance Cookies: Help us understand how users interact with the platform — pages visited frequently, time spent and any technical issues encountered.
• Preference Cookies: Store your personal settings such as language, currency and game preferences so your experience is more comfortable each time you use the platform.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the full functionality of the my4d365 platform.

6Security and Data Protection

my4d365 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction:

• 256-bit SSL encryption for all data communications between your device and our servers.
• Strict internal access controls — only staff with specific authorisation may access player personal data.
• Regular security audits and penetration testing by independent parties.
• 24-hour monitoring system to detect any suspicious activity or intrusion attempts.
• Structured security incident response procedures — players will be notified without delay should any data breach affecting their account occur.

While we take all reasonable precautions, no data transmission over the internet or electronic storage method can be guaranteed 100% secure. You are also responsible for keeping your my4d365 account password and login details confidential.

7Your Rights as a User

As a registered my4d365 user, you have the following rights regarding the personal information we hold:

• Right of Access: Request a copy of the personal information we hold about you.
• Right of Rectification: Request that we correct information that is inaccurate or incomplete.
• Right of Erasure: Request deletion of your personal data, subject to legal obligations that require us to retain certain records.
• Right to Object: Object to the processing of your data for direct marketing purposes.
• Right to Withdraw Consent: Withdraw your consent to receive promotional communications at any time.
• Right to Data Portability: Request your data in a machine-readable format for transfer to another platform, where applicable.

To exercise any of the above rights, please contact the my4d365 customer support team via 24/7 live chat or submit a written request to our support email. We will process your request within a reasonable timeframe.

8Data Retention and Cross-Border Data Transfers

my4d365 retains your personal information only for as long as it is needed to fulfil the purposes stated in this policy, or as required by applicable laws and regulations. Generally:

• Active account records are retained for the duration that your account remains active on the my4d365 platform.
• After an account is closed, transaction records and identity verification documents are retained for the period required by licensing and legal obligations.
• Marketing data and promotional communications are deleted when you withdraw your consent.

As an online platform operating under international licensing, your data may be stored or processed outside Malaysia. In all cases, we ensure that such data transfers are protected by adequate safeguards consistent with the standards set out in this policy.

9Privacy Enquiries

If you have any questions, concerns or complaints regarding how my4d365 handles your personal information, or wish to exercise your rights as stated in this policy, please contact us through the following channels:

• 24/7 live chat in Malay and English — available directly through the my4d365 platform.
• Email: [email protected]

We are committed to addressing every privacy-related enquiry seriously and will respond within a reasonable timeframe. Our support team is ready to help you understand your rights and how we protect your personal information.